Wettbewerbs­vorteil durch Weiter­entwicklungs­möglichkeiten und optimierte Kundenbindung.

Der Verkauf von Maschinen ist für viele Maschinenbauer oftmals das zumindest vorübergehende Ende ihrer Kundenbeziehung bzw. ihres Kundenkontakts. Maschinen werden in das vorhandene Produktionssystem der Maschinenbetreiber implementiert, die Mitarbeiter geschult, eine Servicenummer für Rückfragen und zur Wartung hinterlassen. Nach dem Verkauf erhält der Hersteller keinerlei Informationen über den Maschinenbetrieb/das Maschinenverhalten.

Background

Produzenten müssen bei Problemen, Ausfällen, Wartungen und Anpassungswünschen von sich aus aktiv werden und sich mit dem Maschinenbauer in Verbindung setzen.

Der Kundenkontakt ist dadurch ineffizient und mit hohen Servicekosten verbunden. Es entsteht keine nachhaltige Kundenbindung. Zudem ist das Potenzial zur Weiterentwicklung beschränkt.

Goals

  • Verbesserung der Serviceleistung
  • nachhaltiger und effizienter Kundenkontakt
  • kurze, schnelle Wege, um Stillstandzeiten zu reduzieren
  • Transparenz über Maschinenzustand und -verhalten im Live-Einsatz beim Betreiber
  • Aufbau von Prozesswissen zur Optimierung der Maschinen
  • proaktive und vorausschauende Handlung ermöglichen
  • Möglichkeit zur Fernüberwachung und -analyse (Remote condition monitoring)

Solution

  • Erstellung einer Applikation, unter Verwendung einzelner shopfloor.io-Elemente, zur digitalen Vernetzung from Maschinen und Kunden
  • Dashboard zum Monitoring im Echtzeitmodus
  • Einbindung individueller, benutzerdefinierter Maschinenansichten, -meldungen und -berichte
  • Analyse betreiberübergreifender Maschinendaten zum Aufbau von umfassendem Produktionswissen für Optimierung und Weiterentwicklungen
  • frühzeitige Meldungen über anstehende Maschinenstillstände und Wartungsarbeiten, um proaktiv den Kunden zu kontaktieren
  • Fernwartung der Software (Updates)
Remote Condition Monitoring - Control Centre, equipment-as-a-service

Get a non-binding evaluation for your company:

shopfloor.io is an industrial IoT platform for cloud or on-premises operation that allows you to network your systems, products and employees and visualize all relevant data in clear cockpits.

Transparent

Establishment of a feedback channel from the customer, new insights into machines in the field, precise findings and recommendations for action.

Efficient

Faster response times, lower service costs, higher customer satisfaction, proactive troubleshooting.

Knowledge-based

Development of cross-customer production expertise, digital, data-supported services, consistent further development of machines.

References

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    Munich Map

    elunic AG

    Erika-Mann-Str. 23

    80636 Munich

    Germany

    089 / 4161737 - 30

    info@elunic.com

    EN

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            With the shopfloor.io asset ping, you can connect existing machines in the field, record and visualise machine data, distribute digital services and increase your after-sales.

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                                    After the first screening, we will send you an invitation to our Talentcube tool. We have prepared 3-5 short questions that you can answer in a personal video (we have also prepared a short introduction video). If you don't feel comfortable with this, please let us know - we'll find an alternative!

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