ILLIG machines are already equipped with intelligent operator support systems, such as a basic setting calculation of the machine parameters, a guided set-up system or dynamic optimizations. They also offer the option of the necessary connectivity and querying of production-relevant data points.

ILLIG Assist supplements these supporting systems and helps the machine operator to eliminate incidents in daily operation. While this was previously based on notes and the personal experience of individuals, the new application simplifies the transfer of knowledge by means of a clear and interactive user interface.

Messages from connected machines as well as from the machine operators themselves are recorded and displayed chronologically. The system automatically provides a visual localization of the event that has occurred and detailed solution suggestions based on a solution database. This is initially created with the knowledge of ILLIG. In addition, operators can actively contribute their own suggestions for dealing with recorded system messages and enrich them with videos and images, for example. An integrated chat function makes it possible to comment on and evaluate suggested solutions. This system serves to build up a permanent knowledge database, prevents loss of knowledge due to the departure of experienced machine operators and accelerates the training phases of new employees on the systems. ILLIG Assist bundles the experience and knowledge of operators and makes it available to all users. Users can also view and manage shift reports, maintenance information and digitally prepared manuals, for example.

ILLIG Assist is based on an IIoT platform. Events that are reported to ILLIG Assist can be displayed with any internet-enabled communication terminal and operators can be informed on the move. The event messages are sent by the operator or, in future, directly by the machine in the case of networked machines connected to the IIoT platform. Based on the IIoT platform architecture, the messages are automatically made available to other approved users within the organization. In addition to the asset management and chat function for each machine, ILLIG Assist also provides rights management for creating and reading comments and other information. Depending on a user's rights, the system provides insight into the machine with its functional sub-blocks as well as an overview of the entire line, factory or worldwide locations. Third-party machines can also be easily integrated, even if they do not yet offer any digital interfaces themselves.